Yes. If an item is defective or damaged, Serena Flora offers exchanges or refunds.

Check our shipping and tracking page for return policy

Usage varies by product:

• Red Light / LED Devices: Daily or 3–5x weekly
• EMS & Body Sculpting Devices: 3–4x weekly
• Laser Hair Removal: Once weekly until desired results

Each product page includes a step-by-step usage guide.

Yes. All SkinTech devices are designed with gentle, non-invasive technology suitable for sensitive, reactive, or mature skin.

Most customers begin noticing visible improvements within 2–4 weeks of consistent use.

Absolutely. Our devices are designed to enhance absorption of serums and moisturizers.

No — all treatments are completely painless. You may feel gentle warmth or tingling, but never discomfort.

All Serena Flora orders ship directly from U.S. for fast and reliable delivery.

Please allow 1–2 business days for our team to carefully process, prepare, and quality-check your order before it ships.

Once dispatched, most U.S. orders arrive within 3–7 business days, depending on your location and carrier volume.

You’ll receive a tracking number the moment your package is on its way.

for more shipping related questions check our shipping page