Shipping & Order Tracking

Fast, Reliable Shipping from the USA

At Serena Flora, every order is handled with care. All shipments are fulfilled exclusively from our U.S.-based warehouses by our partners at BeNat, ensuring faster delivery times and strict quality control.

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Processing Times

1–2 business days processing time before dispatch
Weekend/Holiday orders process next business day
You will receive a tracking number immediately upon label creation

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Shipping Times

Standard Shipping: 3–7 business days
All orders include end-to-end tracking
International (if applicable): 7–15 business days

Live Status

Track Your Order

Enter your tracking number below to see the real-time status of your shipment.

Our Guarantee

Returns & Refunds

We stand behind the quality of every Serena Flora device. If your product arrives damaged or defective, we will happily provide a full refund or a complimentary replacement.

To initiate a return, please contact our team within 14 days of receiving your order.

Request a Return